Case Manager

EASY APPLICATION PROCESS!

Join an award-winning team at Riverview Health - a Pathway to Excellence Award recipient! We are located in beautiful Noblesville, Indiana.

As a member of the healthcare team here at Riverview Health, the Case Manager department demonstrates active patient advocacy to ensure all rights are identified and met for every patient. The Case Manager encompasses all duties relating to providing exemplary patient care services at Riverview Health. Outstanding customer service skills and understanding of confidentiality and productivity are required by the Case Manager.

• Case manager is responsible for coordinating all aspects of patient's hospitalization via activities related to the patients' clinical course of treatment, resource management, quality improvement and medical discharge planning. Performs utilization reviews, review medical records and coordinates with various payers to ensure payment and appropriate reimbursement.

• Analyzes patient records and assumes responsibility and accountability for admission and concurrent reviews assuring the prevention of denials from all payers. Assist with notification, submitting clinical information, and coordinates with payors for approval of services within timeframes indicated by each payor.
• Compares hospital medical records to established care guidelines and communicates with various members of the multidisciplinary treatment team re expected length of stay, variances, readiness for discharge or transfer to the next appropriate level of care, and optimal recovery course/benchmarks.
• Support utilization review in monitoring, reporting and documenting on appeals at all levels, peer to peer reviews and reconsideration, and utilization review metrics.
• Communicates with attending and ED physician regarding bed status and level of care criteria. Refer questionable cases to a Physician Advisor for review, following up with attending as indicated.
• Coordinates delivery of regulatory documents and may communicate with a discharge planner as needed regarding any changes in bed status.
• Research clinical records, appropriate insurance and governmental regulations, accrediting agency standards, and history of the claim to determine next step.
• Ensure collaborative planning processes are maximized and informed decisions are made from a person-centered, strengths-based approach; in conjunction with the patient, family and healthcare team, assess and evaluate medical, rehabilitative, psychosocial and physical needs of observation and inpatient admission to ensure appropriate discharge plan are implemented.
• Continual reassessment and reevaluation of the planning process is performed to assess the appropriateness for the plan of care, evaluate progress towards goals, and ensure that the plan is implemented in a timely fashion. Informs team members of current patient status and post discharge care planning process.
• Reviews plan of care and expectations with the patient, family, physician, and healthcare team members. Assists patients in problem solving potential challenges related to the health care system, financial or social barriers.
• Discusses all aspects of care planning with sensitivity and cultural awareness.
• Coordinates with all agencies involved in the patient’s pre-hospital care as well as those planning for post hospital care, including but not limited to: home health, skilled facilities, ltach’s, and DME companies.
• Provide necessary data to make a referral, provide pertinent information to facilitate transitions of care, schedule post discharge PCP appointments, and follow up with high risk patients post discharge to ensure plan occurred as expected, intervening when required.
• Serves as a contact, advocate, and informational resource for patient and their family. Acts as a patient and or family advocate by assisting the patient in achieving autonomy and self determination to reach their goals. This includes education on advance directives, patient rights and responsibilities, and regulatory notices, such as the IMM and MOON.
• Help patients express their views and choices by eliciting preferences and priorities from the patient and family regarding the discharge.
• Other duties as assigned.

Job Requirements: