Scheduling and Referral Specialist

At Riverview Health, we focus on improving the healthcare experience for those we serve, including our employees. Although Riverview Health is Noblesville’s largest employer and one of Hamilton County’s ten largest employers with a staff of more than 1,300, we provide a close-knit work environment where everyone feels like an invaluable member of the team. We do this by creating a culture that’s supportive, positive and empowering.

POSITION SUMMARY

• Under the direction of the office manager, coordinator or operations director, the Scheduling and Referral Specialist obtains authorizations from managed care insurance companies for patient referrals to in-network specialists and in office surgical procedures. Responsible to schedules outpatient and inpatient procedures and communicates necessary prep information, collection of co-pays and deductibles, and pre-registration to patients.

JOB DUTIES AND RESPONSIBILITIES

• Develop a robust understanding of the medical area assigned applying specialized system knowledge necessary for supporting the organization.
• Answer the telephone, schedule appointments and greet patients, providing excellent customer service.
• Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to patient's scheduled appointment with specialist, radiology or for procedures. Provide documentation of authorization obtainment and maintain referral and authorization records.
• Counsel patients in the office, and over the telephone, regarding the referral requirements of their insurance carrier.
• Receive and process payments from patients for professional services. File medical record documents and maintain medical records. Assume information management responsibilities.
• Communicate changes in patient condition to the physician.
• Use and demonstrate the principles of infection prevention, reduction, and control as appropriate for the medical office setting.
• Notify management of changes in workload to maximize productivity.
• Interact appropriately, professionally and compassionately with patients, patient families, co-workers, other physician offices, hospital department personnel and all other entities.
• Other duties as assigned.

Job Requirements: