Front Office Coordinator - Westfield Pain Clinic

POSITION SUMMARY The coordinator maintains operational knowledge of the practice and ensures workflow, scheduling, customer service, fielding, routing communications, and providing appropriate triage and the correct disposition of patients presenting in crisis JOB DUTIES AND RESPONSIBILITIES

• Assumes responsibility for the performing the duties and responsibilities of positions within scope of practice due to vacancy or patient volume.
• Maintains and coordinates provider schedules including fielding patient and referral telephone calls and messages.
• Maintains office protocols for timeliness of patient care, e.g., call backs, check in, rooming, referral set up, information sharing, etc.
• Demonstrates skills need to operate specific equipment. Responsibilities include generator, collector, enterer analyzer and user of data.
• Greets and registers patients presenting for treatment; Provides a professional and positive experience for patients. Answer questions and or field any necessary questions. Required to be attentive.
• Performs quality assurance functions and procedures necessary to meet and maintain regulatory requirements to include maintaining patient medical records and clerical duties.
• Communicates data collected to the appropriate provider.
• Takes patients referrals, gathers patient insurance and demographic information and routes to Patient Contact Center at the time pf scheduling. Takes confidential patient report of initiating presenting problem.
• Provides support and coordinate with healthcare team to ensure a smooth operation for the office.
• Maintains medical and clerical supply inventory.
• Demonstrate knowledge of team dynamics and contribute to team building.

Front Office Coordinator Job Requirements:

• Minimum Education: High School diploma or the equivalent
• Minimum Experience: One year of physician office experience
• Preferred: 2 or more years of physician office experience

APPLY TODAY! We look forward to your application and interest as we empower our employees to provide excellent service, every patient, every time.

Riverview Health is an Equal Opportunity Employer and is located in Noblesville, Indiana.

Job Requirements: